Refund policy

Refund Policy

Effective Date: April 7, 2026

This Refund Policy applies to ISLS ECOM GLOBAL LLC and all websites, brands, and online stores operated by the company.

Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase must be provided
  • The return request must be submitted within 30 days after delivery

Certain items are not eligible for return, including:

  • Gift cards
  • Final sale items
  • Personalized or custom-made products
  • Intimate or hygiene-related items
  • Items marked as non-returnable on the product page

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5 to 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

Original shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review the case and, if approved, offer a replacement, store credit, or full refund.

Lost Packages

If your package is marked as delivered but you did not receive it, please contact the shipping carrier first.

If the issue is not resolved, contact us and we will do our best to assist.

ISLS ECOM GLOBAL LLC is not responsible for packages lost or stolen after confirmed delivery.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, size, or color, please request a return for the original item and place a new order.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Chargebacks

If you experience any issue with your order, we encourage you to contact us before initiating a chargeback.

We are committed to resolving issues quickly and fairly.

Fraudulent or abusive chargebacks may be disputed with the payment provider using proof of delivery, tracking information, and customer communication records.

Contact Information

For any refund or return request, please contact:

ISLS ECOM GLOBAL LLC
7901 4TH ST N, STE 300
ST PETERSBURG, FL 33702
United States

Email: support@vitroni.co